Return Policy

We want you to be completely satisfied with your purchase. If you're not happy for any reason, we're here to make the return process simple and hassle-free.

1. Return Window

Items can be returned within 30 days of the delivery date.
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.

2. Non-Returnable Items

Certain types of items are not eligible for return, including:

Custom or personalized products
Digital downloads or software
Gift cards
Items marked as "final sale" or "non-returnable"

3. How to Request a Return

To initiate a return, please contact us at inquiryteam@griponhand.com with:

Your order number
The item(s) you wish to return
The reason for the return

We will provide instructions and, if applicable, a return shipping label.

4. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Shipping fees are non-refundable, unless the return is due to our error (e.g., defective or wrong item).

5. Exchanges

We only replace items if they are defective, damaged, or incorrect. Please contact us within 7 days of receiving the item to request an exchange.

6. Return Shipping

Customers are responsible for return shipping costs, unless the item was defective or incorrect.
We recommend using a trackable shipping method, as we are not responsible for lost or damaged return shipments.

7. Contact Us

If you have any questions about your return, please reach out to our customer service team:

Email: inquiryteam@griponhand.com
Phone: +852 60645986
Address: MINGLE TRADE LIMITED
RM 706 HO KING COMM CTR NOS.2-16 FA YUEN ST MONG KOK
HONG KONG